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Forum Discussion
RBK13 Switching between satellites causes Authentication Error
I just bought an RBK13 (router with 2 satellites). I would contact support, but the support site is down! I'm having a problem where our cell phones (Moto G6 and G6 Power) disconnect and display a Au...
I just tried disabling the SSID broadcast for the 2.4GHz network (another suggestion I found on this forum). So far everything is staying connected. Hard to say if this fixed it, since the disconnects were pretty random.
After about an hour, it started kicking devices off again. Clearly turning off the 2.4GHz SSID broadcast didn't make a difference.
dmulder wrote:After about an hour, it started kicking devices off again. Clearly turning off the 2.4GHz SSID broadcast didn't make a difference.
Can you please describe more about what happens. Does a phone produce the error only when it changes location?
Can you upload a screen shot of the error message?
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Are any other devices affected besides the two phones?
Turned out it was a problem with one of the satellites. Reseting the satellite fixed the problem (thanks to support for that!)
