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CompServices's avatar
CompServices
Follower
Oct 25, 2020

RBK14 satellite won't allow authentication

Good day folks, hope I'm in the right spot here. I have installed no less than a dozen ORbi RBK kits mostly three packs and this one 4 pack. All worked fine except this one issue on the RBK14... AND...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Oct 30, 2020
CompServices wrote:

 

I tried re-syncing that cube which it did just fine, light is solid blue. Firmware is up to date. No fix. 

Any ideas? 

This appears to be a new installation, which should qualify for Netgear's 90 days of "complimentary support".  (I find this humerous because obviously is included in the price-- i.e. "paid for").  That satellite might be defective and need to be replaced.  You might try (a) switch the position of two satellites and see if the problem follows that one unit, and (b) do a manual firmware update (to the same release) on that satellite.

 

Depending on where it was purchased from, the RBK14 might be "returnable". (Amazon, Costco, etc.)