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Forum Discussion
RBK20 - Been sent a faulty device. How to apply for refund?
I had purchased the Orbi RBK20 AC2200 on consulting with the sales team person on chat in the netgear website on 08/06/2020 and it was delivered the very next day. Right out of the box, I had lots of...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Review the installation guides found on NGs support download site for setup information.
Tried all settings mentioned with the technical support person on call and nothing improves the performance. There are not heavy equipments or devices next to the router to cause interferance. I negated that by backhauling the router and satellite and the sync is in blue but the speed is still in single digits. The technical suppor person gave up.
Have a tiny unmanaged Ethernet Switch - Fast or Gigabit does not matter - to check if the link to both devices making up the wired backhaul connection does have network link LED indications? But anway, in the same room, the wireless backhaul must perform much better.
We need some assistane from Netgear here ... Dustin_V please.
Hi casseiopeian
We'd like to help with getting your case on track. Please allow us to review the support cases you have provided and we'll get back to you the soonest.
Thank you FURRYe38 and schumaku
Regards,
Blanca
Community Team
casseiopeian any further updates?
