Forum Discussion

Tutor

Jan 25, 2021

Solved

RBK20 +2S disconnects inc wired Pc

Seems it is a common problem to keep the RBK20 from dropping the Internet a couple of times a day. Still working through all the suggestions to try to find the magic bullet. Question - should a PC wir...

JKHerbert
Feb 05, 2021
Support has decided to replace the router. Hopefully, that solves all my problems. AND if not, I will start another thread. ;-)

Thanks, FURRYe38 and vajim, for all your help.

FURRYe38

Guru - Experienced User

Feb 02, 2021

Ok, MTU could help I guess. You might ask the ISP if they have a MTU value requirement setting. I know most cable ISPs use 1500, DSL 1492 or 1472. Fiber, not sure.

JKHerbert wrote:
Well that didn't work. Wired PC wouldn't connect either. Now talking to Support. Will update if we figure anything out.

PS - Support suggested setting WAN MTU Size to 1468

JKHerbert

Tutor

Feb 05, 2021

Support has decided to replace the router. Hopefully, that solves all my problems. AND if not, I will start another thread. ;-)

Thanks, FURRYe38 and vajim, for all your help.

JKHerbert
Tutor
Feb 08, 2021
New Orbi RBR20 arrived in 14 hours (kudos to FedEx) and system is working flawlessly. I haven't had to make any adjustments to the default configuration.
Thanks again all for your support.
vajim
Master
Feb 08, 2021
JKHerbert wrote:
New Orbi RBR20 arrived in 14 hours (kudos to FedEx) and system is working flawlessly. I haven't had to make any adjustments to the default configuration.
Thanks again all for your support.
Nice work

If you feel your issue is resolved you can mark this thread as such.

Take care
JKHerbert
Tutor
Feb 08, 2021
Already did - I think.