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Forum Discussion

phis5533's avatar
phis5533
Guide
Oct 31, 2020

RBK20 and HomeKit issues

Hello everbody,   I just bought a set RBK20 (RBR20 + RBS20), respectively at the levels of FW V2.6.1.36 and V2.6.1.38. My RBR20 is connected by WAN directly to the Orange France ISP fiber ONT and...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 02, 2020

Try a factory reset and setup from scratch. If this fails, downgrade back to v16 if that worked for you. 

  • phis5533's avatar
    phis5533
    Guide
    Nov 08, 2020

    Hello FURRYe38 

     

    thank you for your advices.

    I did an "out of the box" install after updating to the latest FW and I didn't work without "no response" in the Home App.

    Downgrading from the latest FW to a FW that have almost 2 years old is not a solution to me, regarding security or general improvement.

     

    I don't know what I will do now, maybe try to fine tune again RTS/CTS etc... to make it work, and wait for a FW correction from Netgear.

    And if it don't come, I will probably change my system to a eero or a velop one.

     

    Thank you again.

    Have a nice day.

     

    Philipe

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 08, 2020

      v16 is not two years old. 

       

      I recommend contact NG support and get additional help and information regarding this. Let them know what your having problems with. 

       

      Good Luck.