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dominicchengct's avatar
dominicchengct
Aspirant
Apr 13, 2020
Solved

RBK20 disconnect when copying many files

I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks   ...
  • FURRYe38's avatar
    FURRYe38
    Apr 13, 2020

    Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 


    Please mark your post as solved so others will know. 


    Enjoy. :smileywink:

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 13, 2020

What Firmware version is currently loaded?

Has a factory reset and setup from scratch been performed since last FW update? 

 

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

dominicchengct wrote:

I bought the router days ago. I connected two NAS to it. When i try to copy a large amount of files from one to another.   The router disconnect from time to time.  Can anyone help?  Many thanks

 

Dominic

 

  • dominicchengct's avatar
    dominicchengct
    Aspirant
    Apr 13, 2020

    Hi there, i follow your suggestions. And then try copy 3gb and 2gb from one nas to another. Both ok now. Will keep try more. Thanks a lot for yr support amd you really save me from a lot of trouble. Have a good day.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 13, 2020

      Be sure to make a backup configuration to file for safe keeping. Helps save time if a reset is needed. 


      Please mark your post as solved so others will know. 


      Enjoy. :smileywink:

      • dominicchengct's avatar
        dominicchengct
        Aspirant
        Apr 14, 2020
        No luck. Disconnection becomes very often later on. Even when i was doing nothing. I restore the setting manully but issue still persists. Help.