RBK20W

You need to review the setup setup for your alarm system to get it installed. 

The Orbi system is a dual band system however uses a single wireless SSID name and password for devices to connect too. If your device is only 2.4Ghz, it should connect to the 2.4Ghz frequency coming from the orbi system. One caveat is the devices setup software which may require the setup mobile phone or pad to be connected to a 2.4Ghz freqency. To help this, 

Netgear provides a simple mechanism to accomplish this:
Log into the Orbi web interface (http://orbilogin.net)
Navigate to the Advanced Tab, Advanced Settings, Wireless Settings
Uncheck the box, "Broadcast SSID on 5G"
Click "Apply"
All devices that are currently connected to the Orbi will remain connected.
On the smartphone, go to wireless settings and "forget" the Orbi SSID
Search for available WiFi networks. Select the Orbi WiFi. Enter the password. and connect.
If you are curious about whether the smartphone is actually connected at 2.4G, you have to wait a few minutes, because the "Attached Devices" display takes a while to update.
Open the app and set up the 2.4G device.
Once the device is connected and working as it should, reverse the steps.
Check the "Broadcast" box and click "Apply"
"Forget" the Orbi WiFi. Search. Enter password. Connect.

Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.

---

Gammy7 wrote:

I am attempting to set up an alarm system.  My alarm provider says I need a designated band of 2.4 MGh for it and says I need dual bands in my router.  Being that I'm not real tech savvy I figured I would head next to my internet provider for help who led me here.  Since I've passed my complimentary days by 5, I'm hoping someone can help me solve this problem.

---

Would you mind sharing the brand of alarm system?  This requirement appears (to me) to be highly unusual.  I'd like to take a look at the setup instructions on line.