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Forum Discussion
RLS805
Aug 12, 2019Aspirant
RBK22 & CM1100 - Internet not connected
I have same/similar issue previous solution didn't change anything. COX cable internet provider. 150mps here's what I have after following instructions: App says: Cables connected, ORBI s...
- Aug 12, 2019
Swap out LAN cables between the CM and RBR as a test as well. It should connect up fine after the Reset. Possible that RBR has kept old modem info and is not releasing it after a reboot. Thus a reset maybe needed here.
RLS805
Aug 12, 2019Aspirant
I have done all that you stated, except the factory reset on the ORBI. Will give that a try. ORBI was working fine for 2 years until I introduced CM1100 this weekend.
FURRYe38
Aug 12, 2019Guru - Experienced User
Swap out LAN cables between the CM and RBR as a test as well. It should connect up fine after the Reset. Possible that RBR has kept old modem info and is not releasing it after a reboot. Thus a reset maybe needed here.
- RLS805Aug 12, 2019Aspirant
Curious internet works with wired connection but not wireless. Do you still think it's the old modem settings affecting wireless?
- FURRYe38Aug 12, 2019Guru - Experienced User
I would reset and walk thru the setup wizard again and see if wireless can be resolved. Seems like your half way there.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). - FURRYe38Aug 14, 2019Guru - Experienced User
Any progress on this?
RLS805 wrote:Curious internet works with wired connection but not wireless. Do you still think it's the old modem settings affecting wireless?
- RLS805Aug 14, 2019Aspirant
I was waiting a couple days to see if things continued to work. Ultimately, the factory reset of ORBI is what it took to get wireless internet to work. It took another day to get laptop to connect wirelessly + get internet. Laptop took clearing and renewing dns + factory reset on network card.
So far we have success on all roku connected devices for 2 days. Laptop 1 day. ATT mobile ok. One mobile (verizon) keeps connecting and then dropping internet. . need to work through that issue, to get house fully back up.
Thank you for your advice and help!