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yethereiam's avatar
yethereiam
Aspirant
Mar 11, 2020

RBK22 provides internet to some devices but not others

I have an RBK 22 system (RBR20 and satellite) and last week it now connects to all devices (except 1 chromecast) but it provides internet only to some devices.    It provides internet to: S10 (5gh...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 11, 2020

Temporarily turn OFF the RBS. 

Temporarily disable WPA security on the RBR by logging into the RBRs web page with a wired PC at 192.168.1.1. 

After appling the change, see if those three devices will connect to the SSID name and no password. 

After trying this, re-enabled WPA and TPIK on the RBR and apply the change. Check to see if those 3 devices connect. 

Then try WPA2 and AES...

  • yethereiam's avatar
    yethereiam
    Aspirant
    Mar 12, 2020
    Disabling the security works. Then I re-enabled and it still works.

    Why is this?
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 12, 2020

      Possible some of your devices got in bad state with there secure connections and needed to be cleared out. Hard to tell. 

      So all is working now with security re-enabled? 

      After you re-enabled security, did these devices have you input the PW and then they connected? 

       

      yethereiam wrote:
      Disabling the security works. Then I re-enabled and it still works.

      Why is this?

       

      • yethereiam's avatar
        yethereiam
        Aspirant
        Mar 12, 2020

        I turned the satellite back on and now it doens't work again.   Even if I turn the satellite off and security off again it doesn't work. 

         

        I spent 1hour with Netgear support and didn't resolve anything.  Well, of course because I know it would be too difficult for them.  They only checked obvious things like is it ON, what colour light, turn off, etc.   

         

        So now I have factory reset and started again with different network name, more secure password, etc. 

         

        Same result of working and not working devices:

        Iphone 8 works

        S10 works

        HP laptop works

         

        Doesn't work

        XPS

        Pixel 4 (not here to test) 

         

        In the end I think I might just have to accept it is money wasted and go buy something that works.  I am using hotspot for working from home and I am busy.  I've spent maybe 6 hours on this since it stoppped working 1 week ago.  A few more hours and it's time to put it in the bin.  I guess Netgear won't give me money back unless I spend a LOT more hours with them on the phone.  

         

        First computer device to beat me. Had a good 30year run.