Forum Discussion

Aspirant

Feb 27, 2023

RBK23-100PES | This NETGEAR device is already registered to another account

Hello, good day we encountered this notification "This NETGEAR device is already registered to another account" this happened after changing iPhone. we can only access the mesh when connected to it'...

KevinLiT

NETGEAR Moderator

Feb 28, 2023

Hello japan-egg,

Welcome to the NETGEAR Community!

I understand that you are having issues with the Anywhere Access feature on your RBK23 Mesh System.

Please follow the steps in the link below to enable Anywhere Access on your Orbi app:

I'm having trouble enabling Anywhere Access with the Nighthawk or Orbi app; what do I do? | Answer | NETGEAR Support

Best,

Kevin

Community Team

japan-egg
Aspirant
Mar 06, 2023
Hello, we tried this (updating the firmware) but still the same, we cannot enable the Anywhere Access. Is there a way to find out the registered account of our device?
- KevinLiT
  NETGEAR Moderator
  Mar 06, 2023
  Hello japan-egg,
  
  Thank you for your response!
  
  Please PM the following information so I can endorse you to our customer care team to further assist you with your device registration:
  
  Name:
  Email:
  Phone Number:
  Device Model:
  Firmware:
  Serial Number:
  Preferred time to be contacted:
  App version:
  
  Please provide this information as soon as possible!
  I look forward to hearing from you!
  
  Best,
  Kevin
  Community Team