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Forum Discussion
rbk23 firmware update
However, Just purchased a new RBK23 Orbi which came with FW v2.2.1.210. According to the release notes for any new FW (e.g., https://kb.netgear.com/000061404/RBR20-RBS20-Firmware-Version-2-3-5-36-H...
If you just purchased the RBK23, you should have the initial Netgear support contract active, i forget how long it is but i know it isn't very long, perhaps a year, maybe 6months... Anyway, reach out to them and they should be able to help you.
If you dont have an active contract and you can't return it, you only have 1 option... go for broke and give it a shot. You can try to upgrade to 2.3.0.28 as there are not listed requirements to be at a certain level prior to that upgrade. IF successfull, go to the lastest version.
Good Luck,
-dave
Everything I have read indicates that Netgear provides "Complimentary support" for 90 days with a new purchase. (The hardware warranty is 1 year.) This sounds like an ideal time to take them up on it and report what happens. I believe that support can be reached from the Netgear product registration page. Once the product is registered, there is a link to reach support. (Alas, my Orbi was nearly a year old before I had any reason to want support, so I cannot speak from personal experience.)