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Forum Discussion

ricodafool's avatar
ricodafool
Aspirant
Apr 04, 2020

RBK23 won’t connect to internet.

Hi, I recently purchased a RBK23 Orbi mesh. My ISP is Optus. Problem is that it won’t connect to internet, either via WIFI or using username and password. I’ve tried a million times, but to no avai...
ricodafool's avatar
ricodafool
Aspirant
Apr 08, 2020
Thanks, but I’m not sure if that’s the problem. I have NBN and then a Sagemcom modem. No other router. There’s no problem with internet in the room where the modem is, but for some reason the Orbi just wont connect to the Internet. I’ve tried the Advanced settings, but it didn’t recognise the PPPOE login details that I entered. Getting pretty frustrated, as spent a lot of money, but just can’t get it to work. I’ve tried calling Optus (and after waiting 90mins) they said no dropouts and Internet is fine, but they’ll call me back.
Anonymous's avatar
Anonymous
Apr 08, 2020
ricodafool wrote:
Thanks, but I’m not sure if that’s the problem. I have NBN and then a Sagemcom modem. No other router. There’s no problem with internet in the room where the modem is, but for some reason the Orbi just wont connect to the Internet. I’ve tried the Advanced settings, but it didn’t recognise the PPPOE login details that I entered. Getting pretty frustrated, as spent a lot of money, but just can’t get it to work. I’ve tried calling Optus (and after waiting 90mins) they said no dropouts and Internet is fine, but they’ll call me back.

Does your sagemcom modem have a router built in?