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Forum Discussion
RBK23 won’t connect to internet.
Hi, I recently purchased a RBK23 Orbi mesh. My ISP is Optus. Problem is that it won’t connect to internet, either via WIFI or using username and password. I’ve tried a million times, but to no avai...
Ok, I will try option 3. Just to confirm that I follow the instructions in the link/YouTube clip and then do the following??:
“Be sure to power OFF the ISP modem and RBR for 1 minute then back on with the modem. Power ON the RBR. Factory reset the RBR by pressing the back reset button for 15 seconds then release. Connect 1 wired PC to the back up the RBR and walk thru the setup wizard in a web browser at 192.168.1.1.”
“Be sure to power OFF the ISP modem and RBR for 1 minute then back on with the modem. Power ON the RBR. Factory reset the RBR by pressing the back reset button for 15 seconds then release. Connect 1 wired PC to the back up the RBR and walk thru the setup wizard in a web browser at 192.168.1.1.”
You don't need to reset the RBR you can go directly into the RBR and configure AP mode.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point
- Thanks, but this won’t work as I can’t connect to internet at all using the Orbi router. So I’m unable to access the internet via a device that is connected to internet via the Orbi.
IF your modem already has a built in router, then configurting the Orbi for AP mode should work for this configuration.
What mode is the modem working in. Briidge mode would be preferred then you could use the Orbi in router mode.Some suggestions for modem route combo units:
https://community.netgear.com/t5/Cable-Modems-Routers/What-s-the-Difference-Between-a-Cable-Modem-and-Cable-Modem/m-p/1864698#M21950
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop- This worked! Thanks for your help.