Forum Discussion

Aspirant

Feb 16, 2019

RBK40 can't reach Gigabit Internet speeds over PPPoE

I've been trying for a few days now to get my Orbi RBK40 to reach the full speed of my fibre connection (1 Gigabit down, 960 up). I've tested the line using the modem provided by my ISP and it does r...

Troubleshooting

FURRYe38

Guru - Experienced User

Feb 16, 2019

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Others are seeing similar issues on PPPoE:

https://community.netgear.com/t5/Orbi/ORBI-used-as-Gateway-Slower-than-1GB-Connection/td-p/1698170/jump-to/first-unread-message

neilioio

Aspirant

Feb 16, 2019

I'm running 2.2.1.210.

The Orbi is connected to a TP-link media converter which is using my ISP's SFP tranceiver and VLAN35.

FURRYe38
Guru - Experienced User
Feb 16, 2019
This is someting I would file a support ticket for and have NG connect debug logs from your system to review:

https://www.netgear.com/mynetgear/registration/login.aspx
- Blanca_O
  NETGEAR Employee Retired
  Feb 18, 2019
  Hi neilioio
  
  Please check your inbox.
  
  Regards,
  Blanca
  Community Team
FURRYe38
Guru - Experienced User
Feb 19, 2019
Let us know how it goes with NG support.

neilioio wrote:
I'm running 2.2.1.210.

The Orbi is connected to a TP-link media converter which is using my ISP's SFP tranceiver and VLAN35.