NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK40 dropping connection repeatedly
RBK40, firmware v2.1.4.16
I bought the RBK router and satellite in May this year. I set it up, switched it to AP mode, both base and satellite working well, had blisteringly fast wifi and thou...
How is the Orbi connected to the main host router? WAN or LAN port? If WAN port, try the LAN port on the Orbi base.
Does your router have any kind of IGMP protocols? If so, might try to disable ALL IGMP protocols on the router.
What is the size of your home? Sq Ft?
What is the distance between the Orbi base and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
- How is the Orbi connected to the main host router? WAN or LAN port? If WAN port, try the LAN port on the Orbi base.
Okay, done.
Does your router have any kind of IGMP protocols? If so, might try to disable ALL IGMP protocols on the router.
Done.
What is the size of your home? Sq Ft?
About 1050
What is the distance between the Orbi base and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.About 30 feet, old house, thick walls.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
11 on 2.4, auto on 5 GHz (but no other 5 Ghz found nearby)
Any Wifi Neighbors near by? If so, how many?3, all on Channel 6
All changes made, drops continue. Six drops lasting between 2 mins 16 secs and 2 mins 46 secs... and a few longer - one around 5 mins, and one 12 mins. All in 24 hours.
Okay, RMA'd. Router being replaced... let's see how it goes when it arrives. Amazing how frustrating the whole experience has been so far, but I guess if the replacement works without a hitch, I'll forget the pain.