NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK40 v2.2.1.210 Satellite drops internet
My RBK40 was setup more than a month ago and it was updated to latest firmware by that time to 2.2.1.210. Then I had to factory reset my router twice to work properly. Issue is that devicess connecte...
Netgear support replaced the satellite with other one. New satellite didnt work plug and play. Had to reconfigure both router and satellite together. But finally it works.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling Beamforming and MIMO.
Modem: Centurylink | Actiontec C2000A (on transparent bridge)
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Distance between base and satellite maybe too close. try to move the satellite a bit farther out. I would test with just the Orbi base to see if the problem continues.
Try manual channels and enable Beamforming and MIMO.
rsquarev1 wrote:
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
Using your web browser, go into your web gui (probably 192.168.1.1) and add to it /RST_conn_status.htm
The address will look like this:
http://192.168.1.1/RST_conn_status.htm
What are your DNS servers and your lease obtained/expires times?
And while you are in there, please let us know the NTP settings under
http://192.168.1.1/adv_index.htm
I suspect you have the lease renewal issue which has a simple fix.
Thanks for confirming the ISP modem info.
Let us know if any of the suggestions helps...
rsquarev1 wrote:
Modem: Centurylink | Actiontec C2000A (on transparent bridge)
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
Here is link on changing lease time... which sounds to me like the issue you are having.
