NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK40 v2.2.1.210 Satellite drops internet
My RBK40 was setup more than a month ago and it was updated to latest firmware by that time to 2.2.1.210. Then I had to factory reset my router twice to work properly. Issue is that devicess connecte...
Netgear support replaced the satellite with other one. New satellite didnt work plug and play. Had to reconfigure both router and satellite together. But finally it works.
Modem: Centurylink | Actiontec C2000A (on transparent bridge)
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Distance between base and satellite maybe too close. try to move the satellite a bit farther out. I would test with just the Orbi base to see if the problem continues.
Try manual channels and enable Beamforming and MIMO.
rsquarev1 wrote:
Model: RBK40
Mode: Router
Home SqFt: 3500
Distance: Router in Basement and Satellite on Main floor. Distance would be about 20-25ft.
Channels: Auto. I checked thru wifi analytics app and the channels Orbi used and they NOT overloaded by neighbors' routers.
Security options: WPA2-PSK [AES]
Beamforming and MIMO: I tried these once before doing factory reset. But no change in issue.
Using your web browser, go into your web gui (probably 192.168.1.1) and add to it /RST_conn_status.htm
The address will look like this:
http://192.168.1.1/RST_conn_status.htm
What are your DNS servers and your lease obtained/expires times?
And while you are in there, please let us know the NTP settings under
http://192.168.1.1/adv_index.htm
I suspect you have the lease renewal issue which has a simple fix.
Chuck_M wrote:
Using your web browser, go into your web gui (probably 192.168.1.1) and add to it /RST_conn_status.htm
The address will look like this:
http://192.168.1.1/RST_conn_status.htm
What are your DNS servers and your lease obtained/expires times?
And while you are in there, please let us know the NTP settings under
http://192.168.1.1/adv_index.htm
I suspect you have the lease renewal issue which has a simple fix.
connection time now shows 19:12:00. I didnt check when it was a problem.
I use google dns servers. 8.8.8.8/8.8.4.4.
if the lease issue, shouldnt router also lose internet? I am having problem at satellite. NTP settings are here.
rsquarev1 wrote:
connection time now shows 19:12:00. I didnt check when it was a problem.
I use google dns servers. 8.8.8.8/8.8.4.4.
if the lease issue, shouldnt router also lose internet? I am having problem at satellite. NTP settings are here.
My bad, I read this as network wide....
Disregard the above.
