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dja2k's avatar
dja2k
Aspirant
Apr 20, 2020
Solved

RBK43S-100NAS Signal and Connected Devices

Hi I am new to this forum and had a few questions on my RBK43S-100NAS system I just got at Best Buy.  I have it setup already, speed is decent, but the network map shows satelites with poor reception...
  • FURRYe38's avatar
    FURRYe38
    Apr 20, 2020

    I would try the new FW. Load the RBS first then RBR lastly, factory reset and setup from scratch. All will be on the same version of FW. 

     

dja2k's avatar
dja2k
Aspirant
Apr 20, 2020

Yeah I don't have a choice, I need the modem with digital phone.  Anyways, I don't understand why my system is running Firmware 2.3.5.32 for the Router and 2.3.5.30 for the satelites and says its up to date.  And this new one you referring to is already on a very new version 2.5.1.16.  Also the setup I have won't work with Daisy chain disabled, the router doesn't reach the 2nd satelite i've tried.  The Router is about 60 to 70 feet away from the 2nd satelite.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 20, 2020

I would try the new FW. Load the RBS first then RBR lastly, factory reset and setup from scratch. All will be on the same version of FW. 

 

  • dja2k's avatar
    dja2k
    Aspirant
    Apr 26, 2020
    I installed the new firmware. I forgot the steps, so I actually updated the Router 1st followed by each Satellite after, seems it went well. I then mounted the Satellites on the wall about 10ft up. Now I have good signal and all GREEN status via the Orbi App network map. Thanks 👍
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 27, 2020

    RBS should be updated first then the RBR lastly. 

     

    Enjoy.

  • dja2k's avatar
    dja2k
    Aspirant
    May 06, 2020

    One last qestion to do with this factory reset, how do I start bitdefender Armor from scratch, it gives me an unknown error on the Orbi app.  Thanks

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 06, 2020

    Need to walk thru the setup wizard after you reset with a web browser on a wired PC. Once you complete the setup wizard and you log in to the RBRs web page, you'll be given a pop up window to enable Armor. 

  • dja2k's avatar
    dja2k
    Aspirant
    May 06, 2020
    I already have ran through the setup and bitdefender is enabled, but when I click on it in the orbi app, it throws an error pop-up.