NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Shunts's avatar
Shunts
Follower
Aug 22, 2020

RBK43s saying offline but my internet works on phone and laptops but not on smart tv

My RBk 43s router is offline but satellites are showing in green in app. Also wifi is working on Phones and laptops but not on my smart tv. Please suggest, Thanks in advance
Mstrbig's avatar
Mstrbig
Master
Aug 23, 2020
Shunts wrote:
My RBk 43s router is offline but satellites are showing in green in app. Also wifi is working on Phones and laptops but not on my smart tv.
Please suggest, Thanks in advance

I have a Vizio TV. It was stubborn and wanted to connect 2.4Ghz even though it was 3 ft from the Orbi router. I ended up having to do a TV soft reset, connect to the guest WIFI, then change to the WIFI before it would lock into 5Ghz. Now it stays on the proper WIFI at 5Ghz, even if I reboot the Orbi or we lose power.