I have a RBK50 — Orbi AC3000 I bought and I have tried several times to hook it up and always get the message cannot find router. Not sure what to try? My tp link router works fine with my internet. Looking for help and suggestions. Thanks

Please explain how you are setting up the Orbi.Are you using the Orbi "app" or the Orbi web interface to set up the Orbi?Are you using a device with an ethernet jack or a device with only WiFi to set up the Orbi?

I have used the app on my iPad and then tried my iPhone with same result. I have Ethernet cord connected directly from internet modem to Ethernet port on the Orbi

Thanks. Best to stick with the iPad for now because of the larger screen. The Orbi comes from the factory configured with a WiFi name (SSID) and password that are written on the bottom label (in tiny print). Mine also came with a plastic wrapper around the router with the same information - which I took off and threw away immediately and was really annoyed later. Connect the WAN (yellow) port on the Orbi to the ethernet jack on the modem.(at this point, it is a good idea to know exactly which model of modem you have - brand and model number) Turn Orbi on. On the iPad, you have to connect to the Orbi WiFi network by selecting the WiFi that matches the label and entering the password. At THAT point, it's time to start up the Orbi app. (If you followed these steps already and it failed, please let me know)

p.s. I forgot to mention that many people decide to change the Orbi WiFi name and password to match the router that they are replacing, for two reasons: All of their WiFi devices should connect automatically to the new Orbi just like they did to the old WiFi.If they decide they want to "go back", it's just a matter of unplugging the Orbi and plugging in the old router.

Thank you I will give this a try. Was getting frustrated with it not working. It is supposed to be a good setup.

RBK50 — Orbi AC3000 Cannot find router

22 Replies

CrimpOn
Guru
Sep 25, 2019
Please explain how you are setting up the Orbi.
Are you using the Orbi "app" or the Orbi web interface to set up the Orbi?
Are you using a device with an ethernet jack or a device with only WiFi to set up the Orbi?
- Rayling
  Aspirant
  Sep 25, 2019
  I have used the app on my iPad and then tried my iPhone with same result. I have Ethernet cord connected directly from internet modem to Ethernet port on the Orbi
  - CrimpOn
    Guru
    Sep 25, 2019
    Thanks. Best to stick with the iPad for now because of the larger screen.
    
    The Orbi comes from the factory configured with a WiFi name (SSID) and password that are written on the bottom label (in tiny print). Mine also came with a plastic wrapper around the router with the same information - which I took off and threw away immediately and was really annoyed later.
    
    Connect the WAN (yellow) port on the Orbi to the ethernet jack on the modem.
    (at this point, it is a good idea to know exactly which model of modem you have - brand and model number)
    
    Turn Orbi on.
    
    On the iPad, you have to connect to the Orbi WiFi network by selecting the WiFi that matches the label and entering the password.
    
    At THAT point, it's time to start up the Orbi app.
    
    (If you followed these steps already and it failed, please let me know)
FURRYe38
Guru
Sep 26, 2019
Any chance you have a wired PC connected to the RBR and use a web page to set up the Orbi system that way?
Rayling wrote:
I have a RBK50 — Orbi AC3000 I bought and I have tried several times to hook it up and always get the message cannot find router. Not sure what to try? My tp link router works fine with my internet. Looking for help and suggestions. Thanks

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RBK50 — Orbi AC3000 Cannot find router