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Forum Discussion
RBK50 — Orbi AC3000 Cannot find router
I have a RBK50 — Orbi AC3000 I bought and I have tried several times to hook it up and always get the message cannot find router. Not sure what to try? My tp link router works fine with my internet...
Those of us who frequent this forum have been very happy with the Orbi. There are occasional issues, and helpful people have usually found solutions. When I (seldom) look at user forums for other products, I see the same sorts of issues. I think the routers with ugly black antennas pointing in all directions are sort of cool, but my wife prefers the "minimalist" look of the Orbi in our living room.
Tried what you said to do. The Orbi wifi showed up on my iPad but would not take password from bottom tried several times and then the Orbi wifi disappeared and would not come back even rebooted modem and Orbi with no luck. Not sure what to try next? Sending a pic. Do you read that a vanillapanda451?
Yes, I read that as "vanillapanda451". The WiFi name that showed up was ORBI58, correct?
Since you have not yet configured the Orbi, there is no harm in doing a "factory reset". Stick the end of a paperclip into the tiny "reset" hole next to the power plug until the power LED turns from green to amber, and then begins to flash. At that point the Orbi should reboot and is supposed to have exactly the credentials on the label. i.e. ORBI58 and "vanillapanda451". The iPad should connect.
Did factory reset and was able to connect to Orbi with password but said no network data even though connected directly to internet modem from internet port on Orbi. I then rebooted everything and Orbi would not even show the my wifi list. Not sure what is wrong?
After the factory reset, the Orbi WiFi name appeared on the iPad "My WiFi" list, and entering the password enabled you to connect to it.
Then where did the "no network data" message come from? (a) iPad? (b) Orbi app?
So, the Orbi was turned off and back on again, and now the Orbi WiFi name no longer appears on the iPad "MyWiFi" list?
Very strange
The no network appeared beside Orbi on my iPad wifi list after it took the password . I never tried running the Orbi app as figured no internet to its wifi connection so would probably not work. Yes I rebooted modem and Orbi and it would not show up on my wifi iPad list again. It’s like something is blocking internet from my modem to Orbi. When I hook back to my drink router everything works fine?
I am guessing that you do not have a computer that can be ethernet cabled to the Orbi. This certainly limits the options.
Even though the iPad said, "No internet", I would attempt to open the Orbi app anyway. The trick now is to get the Orbi WiFi name to appear in the iPad list of WiFi networks. Is there an option to "rescan"?
My son has a windows laptop. What would you suggest doing? Please provide some instructions. Thank you
Using a wired computer takes WiFi "out of the picture". Dinsconnect Orbi from modem, turn on the Orbi, plug the computer into one of the LAN ports on the Orbi router, then turn on the computer. Open a web browser, and connect to http://192.168.1.1. This should bring up a login screen where the user name is "admin" and the password is "password". This should start the configuration process. At some point it will want you to connect the internet cable, to turn on satellites, enter something (you can remember) to replace "password", etc.
When it offers a chance to rename the WiFi, most people set it to exactly the same as their existing WiFi router (same SSID, same password). This allows devices that were using the D-Link to automatically connect to the Orbi because it "looks the same."
Please check back once you have a chance to try this.
- Can’t find a laptop yet to try it. I connected to Orbi again with password but no internet and a 169 ip which I know is not good. Something must be blocking the internet. Is it my isp? Thoughts?
Yes, 169.254 indicates the device was unable to get an IP address and has assigned one "by itself".
Are you using the same ethernet cable that was used to connect the TP-Link router to connect the WAN (yellow) Orbi port?
What is the brand and specific model of modem that the TP-Link and Orbi are being connected to?
Yes the exact same Ethernet cable. The modem is technicolor with ACN cable internet
I am running out of ideas. I do not see in the previous messages that everything was powered off. i.e. turn off the Technicolor modem and the Orbi. Turn the modem back on. Wait for it to stabilize (3-4 minutes). Then, turn the Orbi back on.
I have done all that several times. I am going to get a friend to try at their house and if it still won’t work the Orbi unit must be defective. If it does work for them then I don’t know what to do. I might have to sell it but was really wanting it for good wifi.
Maybe the main router is defective? I bought it at online auction and they said it was refurbished. I will see if it connects at my friends house.
