NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK50 - Backhaul Status Poor, After Firmware Update 2.1.4.16
Just installed a "new" Netgear Factory Refurbished Orbi & Satellite at our beach condo's (Amazon). Before I jump in, I have three sets of Orbi's in three locations & am a long time advanced user of O...
- The distance between the Orbi & the satellite is roughly 50 to 60 feet (horizontally).
- The two condo units are next door to each other.
- Both the Orbi & the satellite are located on top of the entertainment centers in the living room, near the sliding glass doors that lead out to the deck/ocean.
- The units are located on the 18th floor & the only WiFi network is the 4esort wireless network.
- Building materials are concrete & steel reinforce (hurricane proof) towers.
- 2.4 Ghz Auto (8)
- 5.0 Ghz (48)
Will try disabling the additional features. I'm guessing that I'll have to factory reset & rebuild to fix it. Just don't want to jump through the hoops of resetting if there is another way.
Best-
Darren
Try manual channel 1, 6 or 11. Not Auto. Channel 8 shouldn't be used and not sure why the router is picking that.
50-60 feet is a bit of a distance between two living places next to each other. Anychance you can get them moved closer? Close the gap by about 10-15 feet. Not sure of the building materials as well...this maybe reason why your seeing poor status...
Switched 2.4Ghz to Channel 6. Backhaul connection status still shows as poor. That being said, when I run internet speed tests & pings from the Satellite back to the Orbi, & I'm getting full speed & virtually no latency.
Is it possible the satellite & Orbi do actually have a good connection & are misreporting it as poor?
I'm having trouble wrapping my head around the fact that it was up & running, reporting a good backhaul status, then a firmware update, & now a poor backhaul status.
How far about they are has to do with how the units are wired (where the tower ethernet cord terminates, etc. etc.).
Best-
Darren
Hi Darren,
I have an RBK50 Router and Satellite. I first set up the router - all good, then moved the satellite to it's location and set it up.
When it powered up, the light at the top of the satellite changed from flashing white to solid blue (which I'm led to believe means good connection). I connected my phone to the wifi and logged into the orbilogin to check that my phone was connected to the satellite before performing speed tests. When I went to "Attached Devices" it was showing that the backhaul status was "Poor" *but* I'd been that quck that the light on the top of the satellite was still solid blue. One of them is wrong - the satellite can't show it has a good connection and the web administration page show poor.
I contacted NG support about this asking which was correct over two weeks ago and have not received an answer. I even added another comment on my support ticket asking if there is an update as my 90 day support will soon go. Anyway, no reply as of yet.
I too found that the latency and speed when connected to the satellite was very good - as good as when connected to the router.
Mine's been running ok bar the odd reboot when it feels like it for some reason (seems to happen to alot of people). Anyway, in conclusion, I suspect that the web administration is mis-reporting the status. My basis for this is that the satellite showed solid blue when it first started up and that the speed and latency are actually very good. If I hear back from NG support, I'll let you know the official verdict.
Dave
Same for me... on and off from poor to good without good reasons... was working ok for weeks and internet provider confirmed internet signal was always stable and test speed are ok, let's wait for the next update because 45 minutes waiting for an answer over phone is rediculous...