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AmanSingh's avatar
AmanSingh
Tutor
Feb 06, 2020

RBK50 - Slow Wifi Upload speed

Hello, I got New Orbi mesh system in September 2019, it had an issue with Slow wifi upload speeds since day 1. After months of hassle with support i was issued a new Orbi system. The bew Orbi syste...
Alienr0x's avatar
Alienr0x
Aspirant
May 24, 2020
I have exacly the same problem, did you solved It ?
  • AmanSingh's avatar
    AmanSingh
    Tutor
    May 24, 2020
    Hello,

    The issue still exists. Am learning to live with it since NG support is not good in India to replace the full system twice nor refund it.

    I am using a different wifi system in the same environment and have no issues with that which also rules out the environment concern raised by Furry in his above comment.

    If you have a return policy, i would suggest return it if NG doesnt fix your issue.

    If they do fix, do let me know the resolution you got.

    Regards
    Aman
    • Alienr0x's avatar
      Alienr0x
      Aspirant
      May 24, 2020
      Unlucky my orbi is no more in warranty and im with FTTH from just some days, before i was with low upload from fttc so i was not able to see this problem, ill try anyway to contact Netgear. Thank you
      • AmanSingh's avatar
        AmanSingh
        Tutor
        May 24, 2020
        If you reset your orbi, it temporarily fixes the upload issue. It will lower the speed again if the system reboots
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 26, 2020

      You can try Voxels FW for Orbi:
      https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883615#
      You can revert back to stock FW if it doesn't work out for you.

      AmanSingh wrote:
      Hello,

      The issue still exists. Am learning to live with it since NG support is not good in India to replace the full system twice nor refund it.

      I am using a different wifi system in the same environment and have no issues with that which also rules out the environment concern raised by Furry in his above comment.

      If you have a return policy, i would suggest return it if NG doesnt fix your issue.

      If they do fix, do let me know the resolution you got.

      Regards
      Aman

       

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 26, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Has a factory reset and setup from scratch been performed since last FW update? 

    Alienr0x wrote:
    I have exacly the same problem, did you solved It ?

     

    • GerryGoa's avatar
      GerryGoa
      Aspirant
      Jun 25, 2020

      I have the same issue, slow wifi speed. I have 1GB, I get anywhere between 2mbps to 150 mbps on wifi on several devices. 
      . I'm going to return it back, I wasted enough time on this BS.
      Factory resetting, rebooting, crap support, such a waste of my time. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 25, 2020

        You'll not see any wifi speeds near 900Mpbs with Orbi AC. WIred yes you should. 

         

        Seems like a bit more trouble shooting and suggestions to help you narrow down the problem would be needed. You didn't even give some of us here in the forums a chance to help you out so, I don't think you can accuse us of bad support.

         

        Other including myself have good performances with Orbi AC systems. 

         

        Good luck. 

        GerryGoa wrote:

        I have the same issue, slow wifi speed. I have 1GB, I get anywhere between 2mbps to 150 mbps on wifi on several devices. 
        . I'm going to return it back, I wasted enough time on this BS.
        Factory resetting, rebooting, crap support, such a waste of my time.