NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK50 - Sold a new in box "old" system
In order to fully understand my issue, I need to give a little backstory on the problem I face. Sorry if it seems a little long. Ok, so I bought a "brand new in box" Orbi RBK50 system and I've h...
I'm a user and not a Netgear rep. All my statements are my opinions and not Netgear's.
Firstly, Netgear should provide you with the 12 month warranty regardless of the date of manufacture of the device, provided you have purchased this from an authorized dealer.
However, it is easy to buy stuff from 3rd party vendors when shopping on Amazon. Maybe a 3rd party seller sold you a returned or grey-market merch. I almost fell for this when I was looking for my Orbi in November. A reseller was selling returned products on Walmart web site at very attractive prices. I googled the reseller name and saw horror stories from other victims.
Verify that the actual seller was either Amazon itself, or an authorized Netgear dealer. At the worst case, contact Amazon, return this to Amazon and have them send/sell you a new unit.
I'm a user and not a Netgear rep. All my statements are my opinions and not Netgear's.
Firstly, Netgear should provide you with the 12 month warranty regardless of the date of manufacture of the device, provided you have purchased this from an authorized dealer.
However, it is easy to buy stuff from 3rd party vendors when shopping on Amazon. Maybe a 3rd party seller sold you a returned or grey-market merch. I almost fell for this when I was looking for my Orbi in November. A reseller was selling returned products on Walmart web site at very attractive prices. I googled the reseller name and saw horror stories from other victims.
Verify that the actual seller was either Amazon itself, or an authorized Netgear dealer. At the worst case, contact Amazon, return this to Amazon and have them send/sell you a new unit.
alokeprasad & FURRYe38 Thanks for responding. I think you may be right about the 3rd party seller. Everything "appeared" brand new when I opened up the box, but one never really knows for sure I guess. My wife is pretty much pushing for me to send it back and have them give us a newer one, so I should probably listen to her and do that. At least I know how to fix the firmware update issue now :smileyhappy:... I just hope I'm not exchanging a working system for one that's going to give me problems. But, I guess if it has problems in the first 12 months I should be ok. Maybe. Thanks.
Also you may have a NEW system that was sitting on the shelf since 2017/18 time frame in which nobody bought the box so even though it was mfrd in that time frame, new warranty still counts from NG on it so NG will fofill the warranty on it.
