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RBK50 - Sold a new in box "old" system
In order to fully understand my issue, I need to give a little backstory on the problem I face. Sorry if it seems a little long. Ok, so I bought a "brand new in box" Orbi RBK50 system and I've h...
I'm a user and not a Netgear rep. All my statements are my opinions and not Netgear's.
Firstly, Netgear should provide you with the 12 month warranty regardless of the date of manufacture of the device, provided you have purchased this from an authorized dealer.
However, it is easy to buy stuff from 3rd party vendors when shopping on Amazon. Maybe a 3rd party seller sold you a returned or grey-market merch. I almost fell for this when I was looking for my Orbi in November. A reseller was selling returned products on Walmart web site at very attractive prices. I googled the reseller name and saw horror stories from other victims.
Verify that the actual seller was either Amazon itself, or an authorized Netgear dealer. At the worst case, contact Amazon, return this to Amazon and have them send/sell you a new unit.
I would check your using account page here and enter the serial number in and see if it's got a warranty status. If not or something doesn't work or it shows belonging to someone else or warranty expired, i'd return it.
https://www.netgear.com/support/#
Good Luck.
It has a warranty status, so that part is ok. I think it concerns me that support was giving me a not-so-happy vibe about things.