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RBK50 - Sold a new in box "old" system
In order to fully understand my issue, I need to give a little backstory on the problem I face. Sorry if it seems a little long. Ok, so I bought a "brand new in box" Orbi RBK50 system and I've h...
I'm a user and not a Netgear rep. All my statements are my opinions and not Netgear's.
Firstly, Netgear should provide you with the 12 month warranty regardless of the date of manufacture of the device, provided you have purchased this from an authorized dealer.
However, it is easy to buy stuff from 3rd party vendors when shopping on Amazon. Maybe a 3rd party seller sold you a returned or grey-market merch. I almost fell for this when I was looking for my Orbi in November. A reseller was selling returned products on Walmart web site at very attractive prices. I googled the reseller name and saw horror stories from other victims.
Verify that the actual seller was either Amazon itself, or an authorized Netgear dealer. At the worst case, contact Amazon, return this to Amazon and have them send/sell you a new unit.
choover6 wrote:Turns out my system was manufactured in 2018 (or 2017 - can't remember now).
How concerned should I be about the age of this "new" router? I am still within my return window. Should I be sending this back and how would I ensure that I get a model that is actually within this 15 month window they speak of? Any thoughts?
If manufactured in 2017 or 2018 is a cause for concern, how about those of us who have Orbi's manufactured in 2016? (and still working).
But.... "Listen to the Wife". If you fail to return it to Amazon now and anything goes wrong in the next 12 months, what kind of emotional support will you get in dealing with the "problem YOU caused by not returning it."
p.s. There is no way to ensure that Amazon will send you a "new one", but it seems unlikely that this will happen twice.
And verify that the seller is Amazon.