NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK50 - Sold a new in box "old" system
In order to fully understand my issue, I need to give a little backstory on the problem I face. Sorry if it seems a little long. Ok, so I bought a "brand new in box" Orbi RBK50 system and I've h...
I'm a user and not a Netgear rep. All my statements are my opinions and not Netgear's.
Firstly, Netgear should provide you with the 12 month warranty regardless of the date of manufacture of the device, provided you have purchased this from an authorized dealer.
However, it is easy to buy stuff from 3rd party vendors when shopping on Amazon. Maybe a 3rd party seller sold you a returned or grey-market merch. I almost fell for this when I was looking for my Orbi in November. A reseller was selling returned products on Walmart web site at very attractive prices. I googled the reseller name and saw horror stories from other victims.
Verify that the actual seller was either Amazon itself, or an authorized Netgear dealer. At the worst case, contact Amazon, return this to Amazon and have them send/sell you a new unit.
These are all very good points. I can totally see both sides of this and I don't think it's an easy solution. I've gotten advice to either send it back or keep it from several people I've asked. Since I figured out how to get it updated it's back to being amazing again and for that reason alone I would keep it...but CrimpOn has nailed the crux of the issue. If I don't listen to my wife and something goes wrong with the thing (especially after the warranty is up) I will never hear the end of it. If I listen to her and we get a different one and that one turns out to be a lemon she'll be irritated but at least I won't have to hear any "I told you so's."
Oh, I had another related question. They are still currently manufacturing these aren't they? And have they or have they not been using the exact same hardware inside the whole time?
There was a small memory change to Orbi 50 series that I believe caused a Orbi RBK50v2 to be deployed. Small memory sized was implemented on v2. Otherwise the chipset and other wifi HW and such is the same. Same wifi ratings and support. Uses same FW versions as v1.
I'm afraid that this 3rd party seller has just nailed the case shut for me. He sent me a copy of a Wal-Mart receipt from October with two RBK-50's on it and told me to upload that as my receipt, saying not to tell NG that I bought it from Amazon because they only warrant the original purchaser. He advised me to make up something like my cousin bought two and gave me one. I'm not going to take chances with my warranty from some random guy who decided to sell a couple Orbi's on Amazon for a really good profit. Uh-uh. I will get a refund or better take it to Amazon and have Amazon send me a replacement.
Ya, thats not good. Ya, send it back and hopefully you can find something new.
You might check ATT phone stores. I noticed there was two RBK50s new in box at my local ATT store last year when I go my 12 Max pro. I was surprised to see those being sold there. Something to check out and see.
Hope you find someting good and new.
Good Luck.