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Canadian_Sports's avatar
Canadian_Sports
Aspirant
Dec 11, 2018

RBK50 - Speed Issues with ROGERS internet - under 20mbps on wifi

Having enormous trouble with my wifi speed on my Orbi mesh RBK50 and satellite.  In the advanced settings I clock near 65mb download.  If I check direct with speedcheck in a browser it registers arou...
Troubleshooting
ekhalil's avatar
ekhalil
Master
Dec 29, 2018
Canadian_Sports wrote:

.......  If I check through my ROGERS modem directly on 5G I get over 95mb (but limited coverage in house)..

....

I think the issue is that your ROGERS modem is also a router and also with wifi enabled -as you describe it!!

- If you want to keep the ROGERS router in router mode then you need to switch Orbi to AP mode.

- If you want to keep the wifi on the ROGERS router then you need to use different channels in the ROGERS router than than used in Orbi.

- If you use the same SSID in the ROGERS router as what in Orbi then you should expect drops in wifi when moving between the coverage areas of Orbi and the ROGERS router as roaming most likely will not work smoothly between them.

Good luck.. :)

  • Canadian_Sports's avatar
    Canadian_Sports
    Aspirant
    Jan 10, 2019
    Hi again. So some of the above is advanced for me. Here is what I have;
    ROGERS modem. Upstairs West corner of house. Set on different SSID. Set on Chanel 6. It provides coverage upstairs.
    ORBI base unit. Basement. Hardwire LAN cable from ROGERS unit. Running different SSID. Set on Chanel 1. One hardwire LAN running to Xbox. Main unit provides solid coverage in basement and main floor West side of house.
    Satellite is on Far East side of house and provides a wired connection to TV and signal for kitchen/family room.
    The ROGERS unit can’t cover the house and neither can the ORBI. But the speed on the ORBI are awful. In the 16-20Mbs range when using Speedtest on a wifi connected device. The ORBI app shows à strong(ish) 60Mbs internet speed into the hub.
    There must be some configuration error I have....sorry for being a bit slow on the more technical stuff.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jan 10, 2019

      It would be best to disable the wifi on the Rogers router and use only the Orbi wifi. Having more wifi in the near by surrounding to compete with Orbi wifi can cause problems and is not recommended. 

       

      What is the size of your home? Sq Ft?
      What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?

      Canadian_Sports wrote:
      Hi again. So some of the above is advanced for me. Here is what I have;
      ROGERS modem. Upstairs West corner of house. Set on different SSID. Set on Chanel 6. It provides coverage upstairs.
      ORBI base unit. Basement. Hardwire LAN cable from ROGERS unit. Running different SSID. Set on Chanel 1. One hardwire LAN running to Xbox. Main unit provides solid coverage in basement and main floor West side of house.
      Satellite is on Far East side of house and provides a wired connection to TV and signal for kitchen/family room.
      The ROGERS unit can’t cover the house and neither can the ORBI. But the speed on the ORBI are awful. In the 16-20Mbs range when using Speedtest on a wifi connected device. The ORBI app shows à strong(ish) 60Mbs internet speed into the hub.
      There must be some configuration error I have....sorry for being a bit slow on the more technical stuff.

       

       

       

    • ekhalil's avatar
      ekhalil
      Master
      Jan 10, 2019
      Canadian_Sports wrote:
      Hi again. So some of the above is advanced for me. Here is what I have;
      ROGERS modem. Upstairs West corner of house. Set on different SSID. Set on Chanel 6. It provides coverage upstairs.
      ORBI base unit. Basement. Hardwire LAN cable from ROGERS unit. Running different SSID. Set on Chanel 1. One hardwire LAN running to Xbox. Main unit provides solid coverage in basement and main floor West side of house.
      Satellite is on Far East side of house and provides a wired connection to TV and signal for kitchen/family room.
      The ROGERS unit can’t cover the house and neither can the ORBI. But the speed on the ORBI are awful. In the 16-20Mbs range when using Speedtest on a wifi connected device. The ORBI app shows à strong(ish) 60Mbs internet speed into the hub.
      There must be some configuration error I have....sorry for being a bit slow on the more technical stuff.

      I think that you need to eliminate one of the routers. If it's not possible to change anything in the ROGERS router then please set Orbi in AP mode. You can find this setting here:

      • Canadian_Sports's avatar
        Canadian_Sports
        Aspirant
        Jan 11, 2019
        Good morning,
        Have now tried the AP mode. If I switch off the ROGERS wifi then the signal is so weak upstairs that devices seem to flip between 2.5/5Ghz and TV can’t get a strong signal for Netflix. I ran Speedtest in multiple parts of the house and despite the orbi router showing an internet speed of 55mb the device speed still sits under 20mbs.
        There are perhaps a dozen neighbors with wifi I can see. House is approx 1200sq feet per level, 3 levels. Orbi router is hardwired into ROGeRs modem. Orbi satellite sits approx 35’ straight line distance from router.
        Ready to post the units on kijiji