NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK50 - Syncing/Adding Satellite Does Not Work
I've had an orbi RBK50 and satellite set up for about 6 months (firmware: V2.2.1.210) with minimal issues but two days ago found that the satellite had lost connection (turned magenta). I tried some ...
Ok, I would make contact with NG support and see what options you have avialable. Might ask about and RMA if thats available. Seems like the satellite is bad.:smileysad:
Healthcare wrote:
I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.
I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Are you trying to sync the satellite in the same room as the base router and it's still failing.
Seems like you've mostly done all you can for this satellite.
There is a FW update, however it needs to be fully connected to the base before updating. Can you connect a laptop to the default SSID you see and access it's web page any?
Sounds like it's not getting connected at all.
I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.
I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.
Ok, I would make contact with NG support and see what options you have avialable. Might ask about and RMA if thats available. Seems like the satellite is bad.:smileysad:
Healthcare wrote:
I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.
I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.
I contacted support and after an hour of troubleshooting we agreed the issue was the satelite. I RMA'd the defective unit back and have received the new one and it's been working great so far.