Forum Discussion

Aspirant

Mar 20, 2019

Solved

RBK50 - Syncing/Adding Satellite Does Not Work

I've had an orbi RBK50 and satellite set up for about 6 months (firmware: V2.2.1.210) with minimal issues but two days ago found that the satellite had lost connection (turned magenta). I tried some ...

FURRYe38
Mar 20, 2019
Ok, I would make contact with NG support and see what options you have avialable. Might ask about and RMA if thats available. Seems like the satellite is bad.:smileysad:

Blanca_O

Healthcare wrote:

I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.

I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.

Healthcare

Aspirant

Mar 20, 2019

I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.

I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.

FURRYe38

Guru - Experienced User

Mar 20, 2019

Ok, I would make contact with NG support and see what options you have avialable. Might ask about and RMA if thats available. Seems like the satellite is bad.:smileysad:

Blanca_O

Healthcare wrote:

I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.

I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.

Healthcare
Aspirant
Apr 02, 2019
I contacted support and after an hour of troubleshooting we agreed the issue was the satelite. I RMA'd the defective unit back and have received the new one and it's been working great so far.
- FURRYe38
  Guru - Experienced User
  Apr 03, 2019
  Enjoy. :smileywink:
  
  Healthcare wrote:
  
  I contacted support and after an hour of troubleshooting we agreed the issue was the satelite. I RMA'd the defective unit back and have received the new one and it's been working great so far.
FURRYe38
Guru - Experienced User
Apr 02, 2019
Let us now how the new satellite works.

FURRYe38 wrote:

Ok, I would make contact with NG support and see what options you have avialable. Might ask about and RMA if thats available. Seems like the satellite is bad.:smileysad:

Healthcare wrote:

I moved the router and satellite into the same room to troubleshoot, so it shouldn't have any issues with that.

I can select the SSID for the satellite but it doesn't connect, it just sits there trying with no success. It's like it's broadcasting but not the right stuff.