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Forum Discussion
RBK50 Blocking Connections to Approved Devices / Untrusted Certificate?
About a week ago, devices on my network started randomly losing connectivity to the internet. Office 365 and chrome started showing untrusted certificate errors that pointed to the netgear router lo...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is Armor, Smart Parental Controls or Access Controls enabled on the RBR?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Router Firmware Version: V2.7.3.22, and it's a spectrum technicolor modem, but I can't make out the model number without disconnecting stuff.
I don't use Armor and there are no parental controls. Access control is in use (as noted in my post: " All of these devices have been on the network for a long time (some for years) and are already set up in access control (we use access control and block all incoming connections until approved). " All systems have been power cycled multiple times since the last update and since the problem began.
The hack I've been using is the one from other people with the same issue. I would prefer a better solution, and one that is less disruptive. Overall, really disappointed in this system, and doubt I would buy another or recommend to anyone.
Suggestions?
You may need to do a full factory reset and setup from scratch on the RBS and RBR.
The hack is using the app to disable the device's internet access and re-enable it. For the PS4, you have to repeat this process multiple times AND reboot the PS4 at least twice. There's a good 30 minutes you don't get back.
The problem, according to some articles I've read, appears to stem from expired self-signed certificates that Netgear declines to fix. But this is just hearsay.
Honestly, with all the trouble we had setting the system up in the first place -- it took several support calls and moving the satellite back and forth across the house to get it to pair, and there was even a firmware update and then downgrade -- if I have to do any kind of factory reset, I'm seriously thinking of throwing the whole system in the trash, and buying a competitor's product. I work from home, my GF works from home, during the pandemic, my kid was at school from home...I don't have time for this kind of shenanigans.
By the way, thank you for trying to help me. :)