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Forum Discussion

Aspirant

Apr 17, 2019

RBK50 Cannot connect to printers

Have the Orbi RBK50 with two satellites. Network works fine. I had to go to a backup laptop while the main laptop is being repaired. I connect fine to the internet but cannot connect to any of my pri...

Guru - Experienced User

Apr 17, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Under Advanced Tab/Advanced Settings/Wireless Settings try unchecking the 5Ghz broadcast SSID. Apply then try to setup the printers.

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

jim45tn
Aspirant
Apr 17, 2019
The firmware version is 2.3.1.44. There is no modem installed- it is Fiber Optic.

I tried those changes but nothing has changed. The printers show up on the network but unable to see them from this laptop. Turned off firewalls and virus checkers and still nothing. Thinking of adding a USB wireless to see if the wireless card might be the issue.
- FURRYe38
  Guru - Experienced User
  Apr 17, 2019
  Do they show up on other devices or PCs?
  
  Sounds like something with that laptop then...
  - jim45tn
    Aspirant
    Apr 17, 2019
    Yes they show up on ipads and iphones so I figured it must be something with the laptop. Strange thing is I cannot connect to the modem as admin even hardwired to it although I can with my iphone