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Forum Discussion
Andrianp
May 22, 2019Aspirant
RBK50. cannot connect to wifi/internet for mobile devices after power outage. Laptops are ok
After a brief power outage, all mobile devices (all android based) in my network will fail to connect to wifi (wifi will have no internet). While macbook and attached computers can connect.
Thi...
CrimpOn
May 22, 2019Guru - Experienced User
Andrianp wrote:
After a brief power outage, all mobile devices (all android based) in my network will fail to connect to wifi (wifi will have no internet). While macbook and attached computers can connect.
It might be useful to clarify something: i.e. Do the android devices not connect to the Orbi WiFi at all, or do they connect to the WiFi but have no internet access? The way to check this is to look at the Orbi "Attached Devices" page and also to check the WiFi status on the android devices.
Is everything that does work "wired" to the Orbi (MacBook, computers), or are some of these devices also using WiFi? i.e. when there is a power outage, none of the android devices "lose power" (because they use battery power), but everything else (modem, Orbi, MacBook, computers) does lose power?
You certainly do not want to investigate this problem by "throwing the main breaker" on the house, which would lead to wholesale disruption. It might come close if you could disrupt power to the modem and Orbi. (For example, if they are on the same plug strip.)
Having the Orbi fixed to one channel probably helps reduce the number of possibilities.
Andrianp
May 23, 2019Aspirant
Hi Crimpon
They got connected to wifi, got an IP address but immediately kicked out again. In the status screen in the android the wifi status is Authenticating - obtaining IP address then immediately move to saved again.
The macbook is on wifi, my daughter's laptop is also on wifi. After the power is restored, immediately the connection is restored to them.
Which is why this issue is exasperating because I can work it out if everything can't connect (might just claim warranty).