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Forum Discussion
RBK50 Can't detect device, no internet, intermittent access???
All of a sudden after 6 months of perfect function my Orbi RBK50 hardly works? I am in Sydney Australia and purchased this in April this year. MacOS setup, multiple devices connected, 2 Satellite...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Has a factory reset and setup from scratch been performed since last FW update?
When I could actually connect to the Router the Firmware was the latest version for non-USA.
Re size of home, we are metric so I have no idea what ft is? Nonetheless, I have 2 satellites and it all worked perfect before. The whole property had access over 700sqm.
As I can't connect / detect the router I have no way to answer your other questions and I cannot change any of the setup??.
Ft = Square Feet.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Try a factory reset and setup from scatch with a wired PC and web browser.
I can't do a factory reset as I cannot connect to the router! I regret that I am also not sufficiently technical to understand the rest of your messages.
I don't work in feet so have no idea. Property is 700sqm and prior to last Friday I had perfect access all over the property including outside in the garden.