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Forum Discussion
DPL-OZ
Nov 25, 2020Aspirant
RBK50 Can't detect device, no internet, intermittent access???
All of a sudden after 6 months of perfect function my Orbi RBK50 hardly works? I am in Sydney Australia and purchased this in April this year. MacOS setup, multiple devices connected, 2 Satellite...
DPL-OZ
Nov 25, 2020Aspirant
When I could actually connect to the Router the Firmware was the latest version for non-USA.
Re size of home, we are metric so I have no idea what ft is? Nonetheless, I have 2 satellites and it all worked perfect before. The whole property had access over 700sqm.
As I can't connect / detect the router I have no way to answer your other questions and I cannot change any of the setup??.
FURRYe38
Nov 25, 2020Guru - Experienced User
Ft = Square Feet.
- FURRYe38Nov 25, 2020Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Try a factory reset and setup from scatch with a wired PC and web browser.
- DPL-OZNov 25, 2020Aspirant
I can't do a factory reset as I cannot connect to the router! I regret that I am also not sufficiently technical to understand the rest of your messages.
I don't work in feet so have no idea. Property is 700sqm and prior to last Friday I had perfect access all over the property including outside in the garden.
- DPL-OZNov 25, 2020Aspirant
I now believe "Mfr" means Manufacturer - I was not aware of that form of abreviation.
As I am in Australia, this information is likely to be of less use to you:
Mfr of modem = Telstra Smart Modem Gen2
Firmware is v2.5.2.4 - this is up-to-date for RBR50 outside of the USA
Circle is off and Anywhere access is disabled.
Does this assist?