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Forum Discussion
RBK50 Dropping Internet
Hi all.
I am new to this site and wanted to join as I have had my Orbi RBK50 (AC3000), and Orbi satelite, for roughly 6 months now. It has been great but I noticed our home computer will random...
I don’t know if you’ve found a solution to your problem but I had the same issue a few months ago and found out that my ISP provided modem/router was not bridged to the orbi, essentially I had two routers running at the same time which interrupted my own service and cause the orbi to continuously disconnect.
I have Comcast and had to get a new modem but disconnected the router feature. You can speak with your ISP technician on the phone to properly bridge your modem if you don’t already know your home MAC address. If you haven’t done this before I highly suggest contacting them.
After you bridge your modem you can call Netgear to reset up your orbi. Note: you will need to reconnect all your devices again which is annoying but worth it.
Ever since I did this my speed and connection has been all green bars and have yet run into any disconnects.
Hope this helps.
I have Comcast and had to get a new modem but disconnected the router feature. You can speak with your ISP technician on the phone to properly bridge your modem if you don’t already know your home MAC address. If you haven’t done this before I highly suggest contacting them.
After you bridge your modem you can call Netgear to reset up your orbi. Note: you will need to reconnect all your devices again which is annoying but worth it.
Ever since I did this my speed and connection has been all green bars and have yet run into any disconnects.
Hope this helps.
Thanks so much for the quick reply. I am with a company that provides fiber optic service and there is no separate router. The signal comes directly from the wall into the router. Not completely up on the tech side of that, but in short no modem. There is what they call an ONT (Optical Network Terminal) box connected to the house and the signal comes into the home ready to connect to a cmputer or a router. Again, I used the Orbi for years with no issues and it started when I turned Armor on. Fiber is fantastic as I get gigabyte speeds for less cost as my previous cable internet provider (Cox). Again, thanks for the reply!
- When internet disconnects, does the Router’s top LED ring turn magenta?
