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RBK50 firmware update search fails
When I try to use the Netgear iOS app to find firmware updates for my Orbi, I only get a message that searching for updates failed. Is there any workaround for that?
I performed the reset again and this time it worked. I must have interrupted it the first time by bouncing the units. Anyway, the firmware appears to show the correct version for all devices now, but my remaining question is how can I get rid of "Config Sync" in Attached Devices and replace it with "Good"? I'll eventually learn to love my Orbi again, but honestly, this was too severe a test.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
You can manually update your Orbi system using a wired PC and web browser if needed:
RBS first, RBR lastly.
Thank you for your reply. Upon further investigation, the problem appears to be a symptom of a more basic problem. At one time, Netgear support told me that the mobile app was not effective for administering the ORBI system because I have configured my ORBI router and 2 satellites as Access Points only. The reason for that is that this appears to be the only way I can achieve bridging between my wired and wireless networks while achieving the signal strength and coverage provided by the ORBI system. I decided to try again with the current version of the Netgear app just in case that limitation has been removed. I've now abandoned that approach, assuming that the limitation still exists.
Apparently, I'm no longer able to effectively communicate with my ORBI satellites. As of now, I am using only the built-in ORBI admin tools by accessing the IP address of the ORBI router. The root of the problem appears to be that automatic updates have stopped working. The issue is complicated by the fact that one of the satellites was apparently inadvertently switched off some time ago. After switching it back on yesterday, I have a disparity between firmware versions. The firmware of the router and the satellite that has remained active is V2.7.4.24. The firmware of the router that was off and turned on yesterday is V2.7.2.104. I used the built-in admin access for the system to attempt a manual firmware update of the satellite which was turned off. Only the satellite with the V2.7.2.104 firmware was displayed for manually updating by the built-in admin website. I first tried installing current version V2.7.5.4, which appeared to be successful, but the admin website still showed the version as V2.7.2.104. Then I tried installing version V2.7.4.24 to that satellite, which also appeared to have executed successfully, but the admin website (even though reloaded and refreshed) continues to show that satellite's version as V2.7.2.104. This is where I'm stuck now. If you can provide information about how to update the entire system to the current version (V2.7.5.4), that's what I'd really like to do. My device MAC addresses are consistent, as far as I can tell. Thanks again.