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RBK50 firmware update search fails
When I try to use the Netgear iOS app to find firmware updates for my Orbi, I only get a message that searching for updates failed. Is there any workaround for that?
I performed the reset again and this time it worked. I must have interrupted it the first time by bouncing the units. Anyway, the firmware appears to show the correct version for all devices now, but my remaining question is how can I get rid of "Config Sync" in Attached Devices and replace it with "Good"? I'll eventually learn to love my Orbi again, but honestly, this was too severe a test.
The admin web page for my ORBI system seems to show inaccurate information. Although the router version and one of the satellites appear to be active with firmware version v2.7.4.24, and the second satellite appears to be active with firmware v2.7.2.104, none of the devices appear under the Manual Update>Update area of the Firmware Update page. So a different method from that described in the provided instructions appears to be needed to apply version v2.7.5.4 to the 3 devices. Would you provide me with the necessary actions, please?
What a frustrating situation! The Firmware Update, Manual Update Tab is supposed to look like this:
The panel underneath Firmware Update provides a button to locate the firmware image for the router (Browse) and an Update button on the right side of the page (cuf off in this image) to start the process.
The bottom panel is supposed to have one entry for each satellite. Check the satellite to update and click the Update button on the right side of the page.
If no satellites appear, then the update process is to connect directly to the satellite's Home Page using the IP address of the satellite, which appears on the Attached Devices page. The bottom menu item on the satellite Home Page is Firmware Update.
Thanks for your answer. After I read it, I went to each satellite's home page and manually applied the firmware V2.7.5.4 for satellites, then went to the orbilogin.net page and applied V2.7.5.4 for router. The router now shows V2.7.5.4, but the satellites don't show up on the firmware page, although they do show up as connected attached. But the status shows "config sync" under Backhaul instead of "Good". I removed the satellites, and tried to re-add them, but "config sync" still appears. Anything else to try? Thanks again.
I performed a reset on the three devices. I think the user manual should explain reset a little better, because the reset didn't occur. The router is still available at the same IP address and can be accessed using the same password. The same precise failures for the router home page still exist. I held the paper clip with the reset switch triggered for at least 10 seconds. Are there other tricks needed to perform the reset?
I performed the reset again and this time it worked. I must have interrupted it the first time by bouncing the units. Anyway, the firmware appears to show the correct version for all devices now, but my remaining question is how can I get rid of "Config Sync" in Attached Devices and replace it with "Good"? I'll eventually learn to love my Orbi again, but honestly, this was too severe a test.
I have had satellites display "Config Sync" for quite some time, and then..... become "Good".
If you can demonstrate that that the satellites are actually functioning correctly, i.e. devices connected to the satellites have internet, then perhaps "Ignorance is bliss"?
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Threftlet wrote:
I performed the reset again and this time it worked. I must have interrupted it the first time by bouncing the units. Anyway, the firmware appears to show the correct version for all devices now, but my remaining question is how can I get rid of "Config Sync" in Attached Devices and replace it with "Good"? I'll eventually learn to love my Orbi again, but honestly, this was too severe a test.
