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RBK50 internet connection issues with iOS devices (and now Dell Latitude laptop computers as well)
Dears,
I wonder if you could help me as I'm running out of hope and patience here. The experience seems very similar to chrystal meth. Orbi gave me that first fix which was fantastic. It was fa...
I would manually download the v48 files, re-load the RBS's first, then the RBR, then factory reset and setup from scratch. Use a wired PC, and IE11 or Firefox or Opera browsers for this process. Once you get the system setup again, do a back of of the configuration to file for safe keeping.
P95357 wrote:
And then I updated via the app to Firmware Version 2.3.1.48. And the Orbi router is offline ever since.
What a pain in the ass this system is. They never heard of set and forget. You need to buy into a brotherhood to survive.
Any ideas before I give up and try another brand?
Thanks for trying to help out, FURRYe38
Answering your questions.
Size of home: 2,700 sq ft. (built area I want to cover, spanning basement + ground floor + 2 floors up).
Distance between router and satellites: Ziggo modem and Orbi Router are on the ground floor, Satellite 1 is on the first floor (some 40ft away from the Orbi Router) and Satellite 2 is on the 2nd floor (some 50ft away from the Orbi Router and some 30ft away from Satellite 1). There's a thick layer of concrete between the floors so I decided to backhaul the satellites by Ethernet cable to the Orbi Router. I get strong and consistent WiFi signal in all areas of the house).
Channels I'm using: Manual setup. 2.4 Ghz is on channel 01 and 5 Ghz is on channel 48.
WiFi neighbors: Yes, I can see the network of 2 of my neighbors in my iPhone. Each has a 2.4 Ghz, a 5Ghz and a Guest network so we're talking about at least 6 neighbor networks.
WPA security mode: Settings are WPA2-PSK [AES]
Beamforming: Enabled.
MU-MIMO: Enabled.
Daisy Chain: Enabled. I read another post that, for firmware V2.2.1.210 we should keep that enabled as it has the reverse effect, enabled means disabled. Go figure.
Fast Roaming: I don't know where to set this. I see not such option on Advanced Wireless Settings.
ipv6: I don't know where to set this. I see not such option on Advanced Wireless Settings.
20/40 Mhz Coexistence: I don't see such an option. In Advanced Wireless Settings, it's a check box that I can either enable or disable coexistence. It's currently disabled.
CTS/RTS Threshold: 2.4 Ghz is set at 2341 and 5 Ghz is set at 2345, both on long preamble modes .
These are the current settings and they also were the actual settings during the 18 days the Orbi was working flawlessly. I didn't change any settings as of today. Should I?
I invite you to check the screenshots in the pdf attachment of the original post, I think there's a lot of information there regarding what I see in the various screens.
On another note, ekhalil suggested the following:
Please follow the following steps:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease —> Should give you 86400 which means 24 hours
- root@RBR50:/# config set wan_lease=3600 —> 3600 means 1 hour
- root@RBR50:/# config commit
I'm able to complete the 3 first steps, but on Step 4 connecting an Ethernet cable to the Orbi Router and typing 192.168.1.1 in a browser returns a "this page can't be reached" error screen.
I'm certain I'm doing something wrong as it seems to be a quite simple task to change the lease time but I just got stuck and didn't change anything.
Tips on how to accomplish it are very welcome!