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olddog00's avatar
olddog00
Aspirant
May 06, 2017
Solved

rbk50 new installation operating ok but does not allow me to login to admin

I just installed my new rbk50 ans satelite and all my devices have connected ok, but I can't login to the admin. It says incorrect password. Then when I try to reset it on your system it tells me incorrect security answers. I need hepl now!!!

  • olddog00's avatar
    olddog00
    May 15, 2017

    My issue with not being able to login to my new Orbi RBK50 admin was resolved. It required a Technician Reset. Since I had created the original password and security questions on an Apple 5 phone, it was probably a miss type on the tiny keyboard. Future management will be on an Ipad or PC. Thank You

3 Replies

  • What are you using as username/pass? I believe the default is:  admin/password   both lowercase, be sure your caplock is not on etc.

  • dowb load the latest firmware, factory reset the orbi system and manually install the latest firmware

    • olddog00's avatar
      olddog00
      Aspirant

      My issue with not being able to login to my new Orbi RBK50 admin was resolved. It required a Technician Reset. Since I had created the original password and security questions on an Apple 5 phone, it was probably a miss type on the tiny keyboard. Future management will be on an Ipad or PC. Thank You