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Solved
RBK50 Orbi AC3000: Two Smart TV's won't make LAN Connections
Both my LG and Sony TV's will not recognize the LAN connection. Two seperate manufacturers, it must be a setting within the Orbi Router.
Support has been nothing short of maddening. They just tel...
Glad you found the problem. Was wondering.
Mark your thread and solved so others will know.
Enjoy. :smileywink:
petersuarez wrote:
Thanks for your reply but my issue was resolved.
Faulty cables was the issue.
All good now. The Orbi's solid.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Be sure the FW on the TVs are up to date.
Test different LAN cables and LAN ports to be sure.
Besure the TVs are set for auto obtain network addressing and not set for static IPs.
IF the PC LAN works and the TVs don't, possible issue with TVs or cableing.
Hello and thanks for your reply.
I've got a Spectrum Modem, Model E31T2V1
I ran an update on my LG TV and it came back that it was updated.
Cables are all solid.
I've looked like crazy on the LG and I simply can't find where to set Auto Obtain Network Address. I've been inside out of the Network Set up and I just don't see that setting.
UGH!
petersuarez wrote:
Hello and thanks for your reply.
I've got a Spectrum Modem, Model E31T2V1
I ran an update on my LG TV and it came back that it was updated.
Cables are all solid.
I've looked like crazy on the LG and I simply can't find where to set Auto Obtain Network Address. I've been inside out of the Network Set up and I just don't see that setting.
UGH!
This is from the LG website for LgOS
https://www.lg.com/uk/support/solutions/tv/smart-tv/connecting-to-internet
Did you try this?
Yes, that's exactly how my set up looks on my LG. But still, no luck.
- Yes, that’s the standard steps I’ve taken. My tv looks just like that.
What I can’t find, and what you sent doesn’t show either, is a way to set auto IP retrieve.
To be clear, my LAN connection on both th e LG tv and Sony we’re perfectly fine and working before the Orbi router.What as the Mfr and model of the prior router?
Possible there maybe some form on incomatibily with these TVs and the Orbi.
There any sort of wireless configuration to disable the wireless on the TVs or is that automatic. I would tell the TVs to disconnect from the wireless signal from the Orbi. Then try the LAN cable connection.
You will have different IP addresses on the TVs between the wireless connectoin and wired connection in most cases.
You can try this if you can, turn the prior router into a AP, LAN to LAN connect that to the Orbi router. Disable ALL wifi on this router. Turning in to a kind of LAN switch. Connect the TVs to this prior router. Do they get an IP address?
If you can't do this, might try getting a external LAN Gb switch in between the Orbi and TVs and see if this might help. Non managed and Non Green Ethernet switches are perferred to use with Orbi.
I appreciate the suggestion but it seems like a long way to go to get the Orbi Router to function like a router.
Besides, I no longer have the previous router.
I have to think that there's something up with the Orbi Router. Two different manufactureres of the TV's but the same problem.
