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Forum Discussion
RBK50 Orbi Satellite crashes network
So I have had intermittent problems with the orbi system since the day I bought it, but as of this moment, the main issue I’m having is that the satellite is unusable. As soon as its powered on and c...
Both, please respond to the following:
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
Using 1 or two satellites?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
What is the Mfr and model# of the IP modem the Orbi is connected too?
ARRIS SB6121
What is the size of your home? Sq Ft? 2000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. Approx 25 ft
Using 1 or two satellites? 1
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Auto
Any Wifi Neighbors near by? If so, how many? 2 other networks in range, both are some distance away as our home is on a 1/2 acre parcel, so its not super close to the neighbors.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I’ve done all the basic troubleshooting with netgear support previously. They installed wireshark, and some other software tracking network activity. That was for the bigger issue I’ve had where certain devices won’t connect to the network at all for more than a few seconds at a time. I believe the fault lies in the DHCP protocol built into the router because rebooting the device allows an IP address to be assigned correctly (if only for a few hours anyway). Specifically there were issues with IPhones, IPads, and Roku’s, but again, that is not the issue I’m having currently, so it has no bearing on the satellite crashing the network.
Right now, the main router unit is functioning, and provides signal to my entire home, but as I have devices outside in my backyard, the satellite is necessary to be able to access a strong signal at those locations.
My plan for this evening when i have time to try again, is to factory reset the satellite again, and manually connect via ethernet before I connect the satellite to the main network via wireless backhaul. I want to be able to access the satellite log to see if I can figure out what’s actually happening, but if it crashes even when its not connected to the main network, I don’t know what I can do. I’m hoping that Netgear is aware of this issue, and that a firmware update is pending, but I’m not holding my breath.
I think part of your problem may be using Auto channel on the 2.4 band. You should never use Auto. Sniff out your local airwaves with inSSIDer or similar program, pick a channel, and stay there. Preferably channel 1, 6, or 11 to reduce overlap with other channels.
WiFi equipment makers ship everything set to Auto channel because they want it to work out of the box. And it will, but probably not for long. In my experience, Auto causes routers & access points to hop around from channel to channel based on nearby traffic, leaving devices wondering where the WiFi went.
If you have no neighbors, or your issues are on the 5 GHz band, then I'm barking up the wrong tree.
Any progress on this?
XeroFire wrote:
What is the Mfr and model# of the IP modem the Orbi is connected too?
ARRIS SB6121
What is the size of your home? Sq Ft? 2000
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. Approx 25 ftUsing 1 or two satellites? 1
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Auto
Any Wifi Neighbors near by? If so, how many? 2 other networks in range, both are some distance away as our home is on a 1/2 acre parcel, so its not super close to the neighbors.
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).I’ve done all the basic troubleshooting with netgear support previously. They installed wireshark, and some other software tracking network activity. That was for the bigger issue I’ve had where certain devices won’t connect to the network at all for more than a few seconds at a time. I believe the fault lies in the DHCP protocol built into the router because rebooting the device allows an IP address to be assigned correctly (if only for a few hours anyway). Specifically there were issues with IPhones, IPads, and Roku’s, but again, that is not the issue I’m having currently, so it has no bearing on the satellite crashing the network.
Right now, the main router unit is functioning, and provides signal to my entire home, but as I have devices outside in my backyard, the satellite is necessary to be able to access a strong signal at those locations.
My plan for this evening when i have time to try again, is to factory reset the satellite again, and manually connect via ethernet before I connect the satellite to the main network via wireless backhaul. I want to be able to access the satellite log to see if I can figure out what’s actually happening, but if it crashes even when its not connected to the main network, I don’t know what I can do. I’m hoping that Netgear is aware of this issue, and that a firmware update is pending, but I’m not holding my breath.
