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Forum Discussion
SilverWinterSky
Sep 12, 2021Aspirant
RBK50 password reset
I've lost (my fault, very careless) the password for my RBK50. The reset process via serial number etc is asking me security questions that I cannot answer. I am 100% positive that they are not "my" ...
CrimpOn
Sep 12, 2021Guru - Experienced User
SilverWinterSky wrote:
So - with neither the router password nor the answers to the required security questions, is there anything I can do? Or is my whole Orbi system (I have three RBS50's as well, large house) effectively bricked?
No, the unit is not 'bricked'. Unbend a paperclip and perform a Factory Reset on the router:
https://www.youtube.com/watch?v=cMw4ePACgc4
At this point, the Orbi has erased all user settings and is ready to be set up from scratch.
The WiFi SSID and password will match what is printed on the product label (bottom).
The administrative credentials will be "admin" and "password".
Connect a computer to the Orbi router (we old timers prefer a hard wired ethernet connection, because it avoids having to connect to WiFi over and over). Point a web browser at http://orbilogin.net.
During the setup process, enter a new admin password and select two security questions.
In my case, I always give a new WiFi router exactly the same SSID/password as the one being replaced so that all of my devices will connect automatically without any reconfiguration. This also allows me to "go back" to the previous WiFi router if am not happy with the new one.