NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DevinAK
Jan 12, 2020Aspirant
RBK50 Port Forwarding Help
Trying to port forward port 51820 to the world. I have a service running on 192.168.1.19 that exposes this port with no local firewall. The service running is running currently and exists. Runnin...
CrimpOn
Jan 13, 2020Guru - Experienced User
DevinAK wrote:Let me say a mistake I made: the IP reported by Orbi is slightly different than the IP reported under traceroute (line 2). I have attached a picture of the traceroute for you to view.
In computers, any difference is "different". This is Good.
How many of the "What is my IP address" web sites have you tried? My public IP comes up the same no matter which I use.
DevinAK
Jan 13, 2020Aspirant
I'm sorry for my error...
I just checked on 4 different sites, along with DuckDuckGo's and Google's automatic showing of my IP and they all report the same IP address.
- CrimpOnJan 13, 2020Guru - Experienced User
Well, fudge. Your public IP is well-known, yet when you try to connect to it, the packets never arrive.
Another thing to try: On the Advanced Tab, Advanced Settings, Remote Management. Turn on Remote Management, then try to connect to https://<public IP>:8443.
The web browser will complain about the SSL certificate being expired (or "not secure"), but you should be able to log into the Orbi web interface.
I do not leave the Remote Management function on because my Orbi log gets cluttered with bad login attempts. As soon as the scum on the internet detect that port 8443 is open, they immediately try to log in. With a 25 character password, they have "no change", but it generates too many log entries, so I'd rather leave it off. I use OpenVPN for remote management.
- DevinAKJan 13, 2020Aspirant
Tried with the IP that google says my IP is: no luck.
Tried with the IP Orbi says my IP is (on my own network): worked, with the SSL error
Tried with the IP Orbi says my IP is (on my phone, on LTE): did not work, no luck.
Tried with the IP Orbi says my IP is (on my phone, on WiFi): resolved to the system, but Safari did not let me continue past the SSL error
- CrimpOnJan 13, 2020Guru - Experienced UserPlease report what the ISP says. Looks like no way the IP is connecting to the Orbi.
- DevinAKJan 14, 2020Aspirant
Got a response:
"Thank you for contacting [us]. You may want to consider purchasing a static IP if you are working with trying to have the same IP for access. The way our network works the public IP would differ due to the way our network is configured. It would cost 10 dollars a month in order to have a static IP. Please contact us via phone at [phone number] if you do wish to purchase a static IP."
Not much to go on, but it sounds like they configured their network a certain way to do this?
- CrimpOnJan 14, 2020Guru - Experienced User
This is not an answer. They did not read the question. Virtually everyone has a "dynamic IP". (I certainly do.) This is the reason "Dynamic DNS" services exist. If you check "What is my IP Address?" several hours apart, or even several days apart, I bet it will be exactly the same. Mine has been the same for months.
Orbi has built in support for No-IP.com and Dyn.com (I use No-IP.com. Have no specific reason I picked it.) Orbi periodically checks its public IP address and updates the DDNS service, "I am here now." So, instead of my OpenVPN Client connecting to <my-ip>, it connects to <my-Orbi-name>.mynetgear.com
Yes, every ISP sells static IP addresses for $$/month, and businesses purchase them. In the business world, having a dynamic IP address causes problems when clients cache the IP rather than the name. (Lose business!) For residential customers, a DDNS service takes care of IP address changes.
You got a "canned response" from someone who did not read the question. Hope you can get someone on the phone.
(Sorry about the rant. My cat wanted up early this morning.)
- DevinAKJan 14, 2020Aspirant
Yeah, I figured as much. I know the purpose of DDNS as well, as once this port forwarding issue is fixed I plan to use Duck DNS for that exact purpose.
I also just received a response back: "Our network is configured and runs on a dual NAT setup. This is why the IPs differ. You have an IP in our network, then a separate IP for the internet off of our IP as a result."
Also, sorry for your cat, mine hits my head when I don't wake up to feed him.
- CrimpOnJan 14, 2020Guru - Experienced UserThen you are screwed.
- DevinAKJan 14, 2020Aspirant
Ah, I figured! I'm going to email and ask if the static IP would give me a static-public facing IP or a static-inner facing IP. If it's forward-facing, might be coughing up $10 a month for it. Thanks for all of your debugging help! Sorry the solution wasn't that exciting...
- CrimpOnJan 14, 2020Guru - Experienced User
I would be very surprised if it is not "public facing". That is the entire point of a static IP.
On a side note, I can understand their situation. Back when the internet was created, there were at most a few thousand computer systems to connect. Blocks of IP addresses where handed out almost on a whim. My university got a "Class B" address space, 137.151 if I remember correctly, which is enough to provide over 65,000 IP addresses. At that point, we had only a couple of thousand devices on the whole campus. Coming in "late to the game", a new ISP may be lucky to get a Class C address space of 254 addresses to support all of their customers.
IPv6 was created to deal with this original failure to anticipate how ubiquitous computer devices would become, but Network Address Translation (NAT) has enabled the world to go merrily along ignoring IPv6.