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Forum Discussion
RBK50 PRINTING ISSUE
ORBI IS CONNECTED AND HAS SPED UP OUR COMPUTER PROCESSING. HOWEVER, WE ARE UNABLE TO PRINT WHEN CONNECTED TO THE ORBI WIFI NETWORK. WE CAN ONLY PRINT WHEN CONNECTED TO OUR ORIGINAL WIFI NETWORK FROM ...
The ATT device is "NVG589"
The Firmware version is 2.2.1.210
The printer is a wireless Laser HP MFP M477fnw
The app says we are connected locally and an error message comes up that says; "You are not connected to the internet. Check your internet connection and try again.
Very frustrating as I'm an experienced end user expecting this to be a plug and play.
We are running on MAC's and the internet connection says we are connected to ORBI77 so i'm guessing we should be good. In the same dropdown I can also select the ATT Router and when I do, the printer works. Does this info help diagnose the issue. There is alot of stuff plugged into the router (Sonos bridge, WD backup drive, WIFI modem etc...) plus the ORBI router. on the network we are also running a Ring Door bell and 3 Ring Video Cameras with lights, Alexa and 3 WiOn WiFi plugs. Thank you for the help.
I would start out the process by upgrading firmware to the .32 version and see if issues have been resolved.
https://kb.netgear.com/000060603/RBR50-RBS50-Firmware-Version-2-3-0-32
You may want to un-install this app and printer drivers and re-setup the printer drivers from scratch on a PC that both PC and printer are connected to the Orbi.
Make sure you check on the modems operation mode and weather you need to use the DMZ on the modem or configure the Orbi for AP mode.
Trying to keep this simple for you.
BOBBARWALD wrote:
The ATT device is "NVG589"
The Firmware version is 2.2.1.210
The printer is a wireless Laser HP MFP M477fnw
The app says we are connected locally and an error message comes up that says; "You are not connected to the internet. Check your internet connection and try again.
Very frustrating as I'm an experienced end user expecting this to be a plug and play.
We are running on MAC's and the internet connection says we are connected to ORBI77 so i'm guessing we should be good. In the same dropdown I can also select the ATT Router and when I do, the printer works. Does this info help diagnose the issue. There is alot of stuff plugged into the router (Sonos bridge, WD backup drive, WIFI modem etc...) plus the ORBI router. on the network we are also running a Ring Door bell and 3 Ring Video Cameras with lights, Alexa and 3 WiOn WiFi plugs. Thank you for the help.
