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Forum Discussion
RBK50 regular latency peaks on satellite
Hello
I desperately need some help as I have not been ble to solve this by reading forums.
I am experiencing latency peaks (I don't know the correct name) on devices connected to my RBK50 satellite. This gets very bad when I am following live events on Teams, where I get the stream regularly interrupted for a few seconds every 10-20-30 seconds (depends on the day).
I can say that:
- surely it depends on the satellite, as connecting directly to the router of the internet provider via ethernet cable solves the problem
- also connecting wirelessly to the RBK50 router (RBR) solves the issue
I have done resets, power off and on, unplugged devices connected by wire to the satellite, and all these basic tricks. Nothing worked. This has been going on for weeks.
I am at the point of considering switching off the satellite for good and rely on the coverage offered by the RBR router, although this is not optimal (especially after having spent the money to create a mesh system).
Thanks very much in advance to anyone who can help.
Paolo
7 Replies
When the (laptop?) is connected to the Orbi router or satellite, what does the Attached Devices page show about the connection status?
specifically, is it 2.4G or 5G and is the connection "Good"?
What does Attached Devices say about the connection between satellite and router (which WiFi and status)?
Hi CrimpOn
Thanks for replying.
I'll try to answer as good as I can.
The first time I noticed the issue (during an important Teams conference) I am quite sure it was on 5G.
The "Good" only refers to the connection between Satellite and Router I believe (backhaul status). And that one always shows as Good in my case.
I do not have a connection status for each device. I am talking about what I can see through orbilogin...
The connection between Satellite and Router (2.4 or 5) I forgot, as I have just connected them via ethernet cable a couple of hours ago, in order to make sure that at least my apple TV could be connected to the satellite via cable and so it would be connected to the router via cable as well. Bottom line, I can unplug and see on what connection satellite and router will connect to each other, but I am not sure it is always the same (maybe it can change?) and I am not sure what I will see now is the same connection I had earlier when I experienced the issue.
The problem is that I have tried to monitor the peaks and sometimes they are there more frequently and sometimes less, but I only notice the very bad cases when I am following something on Teams and things get very bad, which happens to be while I'm working and I cannot focus on experimenting with the issue since I am working :)
To complement my last sentence: the only time I can really see if the issue is occurring in a very severe manner is if I am following something live without the buffering option that you always get when you watch something recorded, and I do not have so many instances in which I can test with live content.
Also, frequently my laptop connects directly to the router (RBR) and not to the satellite, in which case everything runs smoothly and I don't experience the issue.
