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Forum Discussion
OWBrady12
Oct 11, 2021Aspirant
RBK50 restarts once a night while streaming
Had Orbi RBK50 router for 1.5 years. All working perfectly. Work from home use internet all day. No problem. IN the evening when streaming a show, the Orbi router suddenly restarts on its own. E...
FURRYe38
Oct 11, 2021Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?
Any Wifi Neighbors near by? If so, how many?
- OWBrady12Oct 11, 2021Aspirant
Thanks for the reply. Firmware is v2.7.3.22. Modem is a Motorola MB7621. Yes, the modem and router have been off for longer than a minute and both restarted since the problem started happening (in fact, I replaced both the modem and the Orbi with brand new hardware and the nightly restarts still happen!). I live in a house, so my neighbors are not that close. I only see one other wifi network besides my own. Thanks for any additional help you can provide on this mystery.
- FURRYe38Oct 11, 2021Guru - Experienced User
Does the top ring turn on when this happens?
Might try a full on factory set and setup from scratch on the orbi system.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Be sure to not enable Armor or Circle after setting up the RBR.
- OWBrady12Oct 12, 2021Aspirant
Yes, when the problem occurs, the ring is flashing white like it just restarted. In fact, I'm only down for a minute or two and then everything comes back on by itself and is working fine (until the next night). Once in a while it happens a second time in the same evening. It's never the same time. Already tried the factory reset and the setting changes you mention with Netgear support. Still same problem.