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Forum Discussion

clouser's avatar
clouser
Aspirant
Apr 23, 2023

RBK50 system after power outage satellite connects to router and accepts clients but has no internet

System was running perfectly prior to the power outage. Running firmware V2.7.4.24.   Any clients that connect to the RBK50 still work perfectly fine. Any attempt to access the internet from client...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Apr 24, 2023
clouser wrote:

 

I've tried various combinations of powering off the units and waiting minutes or more in various orders of startup sequence, using the sync feature, etc.

This is the sequence that matters:

 

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

 

  • clouser's avatar
    clouser
    Aspirant
    Apr 24, 2023
    I have no modem (FiOS) but pretty sure I did this. Powered everything off, router on first, waited a few min, then satellite. No resolution. I have since done a factory reset on the satellite and reconnected it but the issue persists.
    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Apr 24, 2023

      Hello clouser ,

       

      Welcome to the NETGEAR Community!

       

      I understand that you are not getting internet connectivity from your satellites. I also see that you have done a factory reset on your RBS50. Factory resetting your RBR50 (router) and updating it to our latest firmware has been proven to solve network compatibility issues. 

       

      To download the latest Firmware please navigate to the link below:
      https://www.netgear.com/support/product/RBK50#download

       

      For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
      https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com

       

      Please keep me updated on the progress of this issue!

       

      Best,

      Kevin

      Community Team

      • clouser's avatar
        clouser
        Aspirant
        Apr 24, 2023
        I did manually update the firmware but the issue persists. As long as the devices are connected to the RBR they have internet connectivity. Once they roam to the satellite, any attempts to reach the Internet or redirected back to the RBS login page.