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Forum Discussion
RBK50 system after power outage satellite connects to router and accepts clients but has no internet
System was running perfectly prior to the power outage. Running firmware V2.7.4.24. Any clients that connect to the RBK50 still work perfectly fine. Any attempt to access the internet from client...
I have no modem (FiOS) but pretty sure I did this. Powered everything off, router on first, waited a few min, then satellite. No resolution. I have since done a factory reset on the satellite and reconnected it but the issue persists.
Hello clouser ,
Welcome to the NETGEAR Community!
I understand that you are not getting internet connectivity from your satellites. I also see that you have done a factory reset on your RBS50. Factory resetting your RBR50 (router) and updating it to our latest firmware has been proven to solve network compatibility issues.
To download the latest Firmware please navigate to the link below:
https://www.netgear.com/support/product/RBK50#download
For step-by-step instructions on how to manually update your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
Please keep me updated on the progress of this issue!
Best,
Kevin
Community Team
- I did manually update the firmware but the issue persists. As long as the devices are connected to the RBR they have internet connectivity. Once they roam to the satellite, any attempts to reach the Internet or redirected back to the RBS login page.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
