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Forum Discussion
KobeW50
Jan 01, 2023Aspirant
(RBK50) Wifi devices randomly don't recieve data for short periods of time.
My configuration: I use 2 RBR50s connected via ethernet with one in AP mode. I also have 2 RBS50s which are connected wirelessly to the AP router via a daisy-chain. All the devices in my home are onl...
KobeW50
Feb 20, 2023Aspirant
Hi there. Thank you for your lengthy response. It took me a long time to do maintenance on the network because I'm lazy and restricted to times when my family isn't using the network so that's why I'm only responding now.
A few weeks ago I did a factory reset on the network and made it so it's all under one router/SSID. Now the pc that was connected via ethernet to the main router is connected via wifi. So there's no AP mode or any of that. Unfortunately, this didn't solve the issue and the exact same behavior of wi-fi randomly not delivering data kept persisting.
Just now I turned off daisy-chain, Beamforming, Fast-roaming, and MU-MIMO and rebooted everything but it hasn't fixed the issue.
I don't know what to do.
A few weeks ago I did a factory reset on the network and made it so it's all under one router/SSID. Now the pc that was connected via ethernet to the main router is connected via wifi. So there's no AP mode or any of that. Unfortunately, this didn't solve the issue and the exact same behavior of wi-fi randomly not delivering data kept persisting.
Just now I turned off daisy-chain, Beamforming, Fast-roaming, and MU-MIMO and rebooted everything but it hasn't fixed the issue.
I don't know what to do.
CrimpOn
Feb 20, 2023Guru - Experienced User
KobeW50 wrote:
So there's no AP mode or any of that.
In the current setup:
- There is one RBR50 router connected to the Internet Service Provider device.
This router is broadcasting WiFi. - There is another RBR50 router connected to the first router using an Ethernet cable.
This second router is also in the default 'router mode.' - There are two RBS50 satellites, which are connected using WiFi to....which router?
The first one, the second one, or perhaps one to each?
Putting the second router into Access Point (AP) mode achieved one goal: all devices, both wired and WiFi, are in one IP subnet. The first router assigns IP addresses to every device.
If router number two is now in 'router' mode, then it really matters which Orbi device they connect to. Sometimes they may be able to communicate with other devices because they are in the same IP subnet, and other times they cannot because they are in a different IP subnet. With both routers using the same WiFi credentials, devices may connect to one router and then switch to the other router. It is really unpredictable.
If the only usage is to access the internet, then this would not even be noticed.
What this sounds like is a service disruption from the ISP. (They will almost certainly deny it.) There have been recorded instances of faulty cable wiring causing errors that mysteriously "went away" when the drop cables were replaced. This may be a suitable problem for a "divide and conquer" approach.
- If the ISP connection is unreliable, no amount of changing the router network will help.
- If the ISP connection is rock solid, that points at the local network.
One tool that might be useful is to record the reliability of the ISP connection over a period of time using something like PingInfoView by Nirsoft (free) https://www.nirsoft.net/utils/multiple_ping_tool.html Set the program to ping three common DNS servers, such as Google (8.8.8.8), Cloudflare (1.1.1.1) and OpenDNS (208.67.222.222) once every second. As long as the ISP connection is good, the counters should march up steadily. (I have run it for an entire week.) If some devices are being frozen for 5-10 seconds, then there should be instances of "failures to respond". I used the Advanced Options to record the failures to a file. DNS uses UDP packets, which are not 100% reliable. It is not unexpected to have a failure now and then. But regular instances of 4-5 failures in a row.... Not Good.
- KobeW50Feb 20, 2023AspirantHi there. Thanks for your prompt reply.
I'm really sorry that you wrote all that all because I explained my setup poorly. What I meant was that I'm only using one router for my current network. I unplugged and am not using the other router. So I have a normal network setup. 1 RBR50 and 2 RBS50s.- KevinLiTFeb 23, 2023NETGEAR Moderator
Hello KobeW50,
Thank you for your post!
I understand that you have been experiencing network issues with your Obri Mesh System on FW 2.7.4.24. Please update to the latest FW for your RBK50 which is 2.5.7.4.
Please navigate to the link below for the download file for your RBR50:
https://www.netgear.com/support/product/RBK50#download
For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
(Please ensure to update the satellite first.)
Best,
Kevin
Community Team- KobeW50Mar 09, 2023AspirantHello Kevin.
Thank you for this info, as I did not know that there were newer firmware versions. However, after manually updating (my satellites and then router) the issue is still ongoing.